Sodick has grown its service department by 47% over six months in order to improve the quality and availability of machine support. This added staff, dispersed across six regions in North America, will allow Sodick to respond more promptly to customer needs. This means that service engineers will now have the capacity both to act more quickly and to work more thoroughly to fix service issues. Phone support will also see shortened response times and more thorough assistance. All service engineers are Sodick factory-trained, and will be an excellent source of information for Sodick customers.

With increased capacity for both phone support as well as in-shop service, Sodick remains dedicated to providing superior technical assistance for all customers. This dedication to the highest levels of customer care may also be seen in Sodick’s growing Preventative Maintenance programs. With Sodick preventative machine maintenance, customers are able to customize the service package that is right for their needs; whether they have a new machine under warranty or a 10+ year old legacy machine, Sodick’s preventative maintenance program helps customers to avoid costly repairs.

Stats on Preventative Maintenance:

• As much as 70% of unscheduled machine downtime can be prevented by proper maintenance
• The average cost of repairs is $6,000 plus parts